Shipping & Tracking

Last updated: [DATE]

This is a standard template provided for website setup. It is not legal advice. ARC must have this document reviewed and adapted by a qualified lawyer in the applicable jurisdiction before relying on it or accepting any payment.

This Shipping & Tracking Policy describes how items acquired through ARC are prepared and delivered.

1. Processing

Because items are hand-made and produced in limited allocations, preparation may take longer than mass-produced goods. Estimated preparation time for a given item or batch is stated at the point of acquisition, typically [NUMBER] to [NUMBER] days.

2. Dispatch and Carriers

Items are dispatched via [CARRIER / COURIER NAME]. Where insured or signature-on-delivery service is used, this will be indicated. Risk passes on delivery to the address you provide.

3. Tracking

Once dispatched, a tracking reference is provided to your registered email or member area. Delivery timelines are estimates and may be affected by customs, carrier delays, or events beyond our control.

4. International Shipping, Duties and Taxes

For international deliveries, any import duties, taxes, or customs charges are the responsibility of the recipient unless stated otherwise. Delays caused by customs are outside our control.

5. Delivery Issues

If an item is delayed beyond the estimated window, arrives damaged, or does not arrive, contact [CONTACT EMAIL] within [NUMBER] days so we can investigate with the carrier. Remedies are handled under the Refund & Cancellation Policy.

6. Address Accuracy

You are responsible for providing a correct, complete delivery address. Re-shipment due to an incorrect address may incur additional cost.